Cloud Based Bug Tracking: Frequently Asked Questions

Cloud based bug tracking is a model of bug tracking where a service provider streams the tracking system to the user over the Internet. This arrangement prevents users from paying for the traditional costs of implementing and maintaining an in house system, such as: software purchase, system installation fees, and system maintenance fees. Cloud based issue management and bug tracking systems also offer other benefits that in house systems do not, such as remote system access and offsite data storage. If there are questions about implementing a web-based system, the answers below will help.

Should I download a free system?

Free systems (aka open source systems) have the advantage of being free, but they have at least three disadvantages: the system options are not as configurable as they are in a proprietary system, the open source code may attract hackers, and no customer support is available. Paying for a proprietary system is worth the configurability, secure source code, and customer support.

What essential features should the system have?

There are four essential features that every system should have: file attachments, automatic email notifications, custom reports, and a history trail for actions that are taken to resolve problems. Without these features: communication between team members is limited, managers are less able to produce unique reports, and problems are always resolved from scratch, as no template exists to guide developers toward the resolution.

Should the system also have issue tracking capabilities?

Cloud based issue management and cloud based bug tracking are often combined into the same system. Although resolving errors is the primary focus of software testing, problems that do not result from errors in computer code (eg issues) must be resolved as well. Having both types of tracking capabilities in the same system prevents problems from being improperly categorized.

How do I know if the service provider uses a vendor for data storage?

Most service providers will voluntarily say whether they use a third party vendor for data storage. Although using a third party vendor for data storage is a common practice, it is often difficult to assess exactly how the vendor handles the data. Therefore, using a service provider that stores system data on its own servers is considered the safest choice.

Should I enter a service contract or pay for service monthly?

If the company has long-term tracking needs, entering a service contract is typically the most affordable option, as it results in the lowest monthly fee. If the company has short-term needs, opting to pay for service monthly may be the best option, as it can be discontinued after any given month.


Cloud based bug tracking is the best model of bug tracking for companies that: need remote system access, prefer to store system data offsite, and must economize on software solutions. To learn more about the benefits of cloud based issue management and bug tracking systems, contact a provider of web-based software solutions today.

Source by Mike Barone

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